These Terms and conditions supersede any and all listed in any place on our website, social media and literature.

These terms and conditions apply to the use of this Website and by accessing and using this Website and/or placing an order you agree to be bound by the terms and conditions set out below by “Active pet foods”.

These Terms and Conditions and your use of this website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your statutory rights.

Before you place an order or create an account, if you have any questions relating to these terms and conditions please contact us.

All prices on the site are quoted in sterling (£) and where appropriate are inclusive of UK sales tax (VAT). The current rate of VAT in the United Kingdom is 20%

The contract between the customer and “Active pet foods” for the sale of any products sold through our website, will only exist once an order has been despatched. This does not affect the customer’s statutory rights.

“Active pet foods” reserves the right to cancel, refuse or refund orders without prior notification. Should “Active pet foods” cancel, refuse or refund any order (if monies have been received) a full refund will be issued within 14 days.

Prices and availability of goods is subject to change without notice. However, the customer will be charged only the price shown at the time of purchase. We reserve the right to substitute items of similar cost or type if ordered items are out of stock. If your order has significant substitutions, you will be contacted using the contact information given, in order to ascertain how you wish to proceed. If you can’t be reached for any reason within a reasonable timeframe (usually 1-2 hours), your order and the use of substitutions will be down to the explicit judgement of “Active Pet Foods”.

Delivery Policy and Times

Please see our ‘Delivery’ page for information about delivery days, times and rates.

Complaints

All complaints must be made to us in either writing at the address given at the bottom of this page or by email to info@activepetfoods.co.uk. If the complaint relates to our products, in order for us to investigate we need the following information.

• Product Name
• Product Batch number
• Product Use by date
• Pictures supporting the complaint
• Shop Sales

All orders collected in store must be checked by you the customer while on premises. Under no circumstances will “Active pet foods”, accept claims for missing items after you have left the premises.

Right to Cancel

You may normally cancel your order, once accepted by us, for any reason prior to despatch. To cancel you must use the contact form on our website, or email info@Activepetfoods.co.uk. If your order has already been picked and packed it will not be possible to cancel or refund it. If you are successful in cancelling the order any payments made by you will be refunded in full within 7 days.

Refunds and Returns

“Active pet foods” will refund you if you find that products arrive in an unsatisfactory condition or If for any reason whatsoever you are not happy with our products. For damaged/defrosted goods we must have supporting photos within 12 hours of delivery being made to you. You must contact us before you dispose of any damaged/defrosted goods, so that we can advise you as to whether we wish to arrange collection. “Active pet foods” reserve the right to refuse refunds where the above conditions are not met.

For those unhappy with our products we will refund on receipt of said goods being delivered back to us in the same condition in which they were dispatched. Statutory law dictates that perishable goods are non-returnable however we offer this as a courtesy to our customers. We will not refund the cost of shipping products back to us.

Our boxes keep everything frozen for 48 hours. We will not replace or refund orders that have been rejected by the customer at or beyond 48 hours.

All claims for spoiled, damaged, missing or unsatisfactory goods and any other problems must be notified to “Active pet foods” within 12 hours of receipt of delivery. If your order has not arrived, you must notify us within 12 hours of your delivery time slot. Photographic evidence must be supplied in all cases to verify any complaint regarding damaged, spoiled or unsatisfactory goods within 12 hours of delivery . Refunds will be processed within 7 days. “Active pet foods” reserve the right to refuse refunds where the above conditions are not met.

Payment and Taxes

We accept online payments in a secure environment by credit or debit card. All transactions are shown in Sterling GBP by default and will be charged in Sterling GBP against your credit or debit card.

All prices quoted on this website are accurate at the time of publication and are quoted in Sterling GBP (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate of 20%.

If for any reason there is an issue with payments at the time of checkout, please contact us either in writing at the address given at the bottom of this page or by email to info@activepetfoods.co.uk to resolve the issue. Circumstances may dictate that we need to investigate. If this is the case, we will keep you up to date about the progress of the issue. All refunds will be processed within 7 days following verification from our merchants.

Discounts, Vouchers and other promotional offers

“Active pet foods” offers discount codes, promotional offers and vouchers to its customers in some circumstances which change from time to time. It is the exclusive right of “Active pet foods” to revoke or issue these discounts, vouchers and promotional offers and at any time these may be removed or voided without notice.

Discounts, vouchers or any other promotional offers (including all website functions or associated campaigns using the “Active pet foods” trademark), are offered for exclusively individual use and cannot be used in conjunction with or along side any other discounts, promotional offers or vouchers.

New customers will receive a discount on their first order when they register an account. No discount is given if you checkout while not logged in. This excludes existing customers and addresses we have delivered to previously. One offer per household.

If “Active pet foods” deem any misuse on the part of the user, “Active pet foods” will immediately revoke the customers account to prevent further misuse.

The premise of discounts in any capacity under no circumstances are a commitment or acceptance of any financial liability on part of “Active pet foods” and do not in any circumstances guarantee that the aforementioned discounts will be applied.

Copyright and Trademark

The contents of these pages, including pictures, designs, logos, photographs, text written and other materials, are the copyright trademark or registered trademark of “Active pet foods” or its content and technology providers or their respective owners.

All Rights Reserved

The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may;

Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with “Active Pet Foods”

Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Further Terms & Conditions

Any contact that customers have with “Active Pet Foods” and any member within its employment is personal opinion and does not in any way represent the views and opinions of “Active Pet Foods”. Any guidance, information, advice or other forms of communication, in any medium does not in any way supersede, alter or override the Terms and Conditions stated here within.

All complaints and questions regarding Terms and Conditions should be directed to;

Active Pet Foods, Unit 19, Millsway Centre, Mills Way, Boscombe Down Business Park, Amesbury SP4 7AU
info@activepetfoods.co.uk